Changing the coffee break for the better

Procaffé National Sales Manager Josh Gates explains how a fully automatic coffee setup can redefine the workplace.

Franke Coffee Machines’ Mytico was developed to represent the dawn of a new era, where automation and the human touch work hand in hand to deliver the ideal cup. No longer just tools for brewing, machines like the Mytico are transforming workplace coffee culture.

Josh Gates, National Sales Manager at office coffee machine specialist Procaffé, says the Mytico becomes the focal point of any space it occupies, sparking conversations and drawing attention back to the art and process of making coffee.

“I often describe the Mytico as the new water cooler. It’s not just a machine you walk up to, press a button, and then go back to your desk. It’s a conversation starter,” he says.

Josh says the Mytico delivers exceptional quality and consistency without requiring extensive training, all while producing up to 300 cups of coffee per day.

He recalls one installation in a Sydney-based office where, at first, most of the employees were intimidated by the machine. Although elegant and sleek, he says it looks quite imposing in an office environment.

“Once people understood the process, it became less intimidating. For example, with the Mytico Due, you just fill the jug to the line, choose your milk, decide if you want hot milk, latte art milk, or extra froth, and then press a button. The machine does the rest,” says Josh.

“It was great to see people go from not wanting to touch it at all to confidently steaming their own milk. They wanted to learn because they had a reason to do so.”

Josh says Australians demand flexibility and choice, and the Mytico gives them the confidence to deliver on these without any prior experience.

“In Australia, we have a very advanced coffee culture, and people want to feel like they’re getting something special. Being able to customise your coffee is key, which is something many automatic machines do not offer,” says Josh.

With the rise of plant-based milks, Josh says almost half of coffee drinkers now want an alternative milk option, which is made possible thanks to the machine’s S3 automatic milk frother.

“The Mytico allows people to confidently use plant-based milks. A great example is an office in Sydney, where the director wanted a machine that would allow clients to make their own coffee,” he says.

Josh says that Procaffé allows office workers to feel like baristas, offering the quality and consistency of a seasoned pro.

“With the iQFlow and brewing system on the Franke machines, you avoid the issue of inconsistent coffee that’s common in workplaces with commercial equipment,” he says.

“If the person making the coffee isn’t focused, you’ll end up with varying shots, uneven tamping, and unpredictable results. That means some people get great coffee, and some don’t, which can make your coffee machine feel like an expensive piece of furniture.”

The Mytico solves this problem by offering consistent espresso, so users know exactly how it’s going to pour.

“We can set metrics like 28-second extractions and specific volumes so you know every cup will be the same,” says Josh.

“And when it comes to milk, the Mytico allows you to texture it to the perfect temperature, regardless of skill, which is critical.”

The machine features two touchscreen displays for easy navigation and customisation, and a direct water connection or external tank option. Moreover, it’s self-cleaning, with minimal manual interventions and automated maintenance cycles.

“To purge the steam wand or run a rinse cycle, it’s just a simple flick of the lever and the machine takes care of itself,” he says.

What truly sets the Mytico apart from its automatic counterparts, according to Josh, is its customisable features.

“You get two coffee modules, which are essentially two fully automatic coffee machines in one, and they can be fully customised to do exactly what you want,” he says.

“You can use any type of milk or milk alternatives and steam it yourself or use the automatic steam wand to get that silky smooth milk texture.”

To make the transition to automation as simple as possible, Procaffé ensures a smooth installation process and guides its customers on how to get the perfect texture and quality for their coffee.

What’s more, Franke Digital Services features back-to-base reporting software that allows Procaffé to monitor various aspects of the machine, such as consumption, water filter usage, and cup counts.

It also sends error messages, enables remote troubleshooting, alerts for cleaning, and notifies Procaffé when beans need to be refilled and grounds containers emptied.

“We believe it’s more than just a workplace solution, especially when we’re facing labour shortages and cost-of-living challenges. Investing in technology like this helps customers maintain both consistency and quality,” says Josh.

“As the demand for high-quality coffee grows across all sectors, automation is becoming an increasingly valuable tool. Ensuring consistency while addressing operational challenges makes solutions like Mytico a smart choice for the future.” 

For more information, visit mytico.franke.coffee