Espresso Mechanics has welcomed 30 of its specialist technicians from across the country to partake in the company’s annual technical training workshop at its North Melbourne head office.
Nuova Simonelli Technical Manager Marco Piccinini from Italy, Ugo Albanese of Eureka from Italy, and HGZ Rex Royal Australasian Sales Manager Benjamin Chang and HGZ Technical Manager Christoph Tibol from Switzerland made the journey to educate Espresso Mechanics staff on the company’s newest technological developments.
“Espresso Mechanics prides itself on setting the benchmark in coffee equipment service industry in Australia. We regularly hold technical training at our workshops but this was a treat to hear about the latest evolutions in our brands from those who created the technology first hand,” says Espresso Mechanics National Technical Manager Matthew Galea.
“This training was a chance for our technicians to engage, observe, question, and do hands-on training. Our goal is that all our technicians now have the confidence to educate and support our customers on the new technology in their respective states.”
The training included a visit from Brita Professional Sales Director Tim Bonaguro to talk water quality and impact on machinery, as well information on customer service and occupational health and safety.
Some of the notable product developments in the Espresso Mechanics range includes the Victoria Arduino White Eagle (VA358) and Black Eagle with Gravimetric technology, HGZ S300 super-automatic touch screen machine, Eureka Atom Grinder, Nuova Simonelli’s Easy Cream technology, Aurelia and Appia 2 series, and Mazzer mini and Kold grinders.
Espresso Mechanics Victorian Technical Manager Brett Dedman says Victoria Arduino’s Gravimetric technology continues to be a popular and sought-after technology.
“The Gravimetric technology helps a barista achieve consistently extracted shots time and time again. To do this, a highly accurate electronic scale is installed in the machine to measure the weight of the extracted liquid in the cup. The scales communicate with the electronic control unit to stop the supply of extracted coffee when it reaches the exact amount desired,” Brett says. “It’s a simplified way to offer the barista full control of the amount of coffee in the cup.”
Matthew adds that the level of machine technology continues to improve year on year. As such, training events such as this become even more valuable.
“We believe this training is key to providing the best service to the industry. Our technicians are fully trained baristas who need to understand extractions, taste, and profiling. We need their machine knowledge to be just as sophisticated as those who invented the products.”
In more exciting news for Espresso Mechanics, the company has opened a new warehouse in a move to streamline its operations and manage the company’s growth in the Sydney market.
Espresso Mechanics’ new home is located at Unit 6, 17 Stanton Road, Seven Hills, NSW.
Prior to the move, Espresso Mechanic’s technicians and spare parts were housed at Station Road. Its machines were stored off site in Seven Hills by a third party. Now all segments of the company will be united under the one roof, with the potential for its service coordinates to relocate there in future. For the time being, office staff will remain at the Station Road office.
The new site will house about 1000 grinders and machines, and house about 3000 spare parts. It also features a functional work area for technicians, and a showroom with tiered seating to host product demonstrations, and training events.
