Grinders Coffee Roasters has committed to supporting its customers during the coronavirus pandemic.
“This week, and the coming weeks, will remain challenging times for all Australians but by working together, we can come out stronger on the other side,” Grinder Coffee General Manager Sally Byrne says.
“We are all passionate about coffee. High quality coffee and service is at the heart of everything we do. At Grinders, we want to deliver a better coffee experience to all our partners to help them continue to operate.”
Grinders began with the release of a Coffee Care Kit, which includes recommendations to service changes, marketing support, point of sale materials, and a breakdown of government and banking assistance.
“Our success lies in sharing great coffee with our community. We can only be great if we continue to support and care for our community and we want to provide you with all the support we can to get through this,” Sally says.
Grinders has also extended its employee assistance program to wholesale customers. The free 24-hour customer support service is run by Assure and offers confidential counselling and financial coaching. It is available free of charge to Grinders customers who are struggling with the unprecedented impact of COVID-19.
“This care pack is just the beginning. Grinders will continue to adapt and support our partners as they evolve. We will, together, find ways to get through this time of uncertainty by providing you with guidance and support, where possible,” Sally says.
“The health and wellbeing of our people, our teams, our customers and consumers is a priority for Grinders.”
Grinders encourages its wholesale customers to reach out to Territory Managers for support or tell the roaster how it can help.
For more information, visit www.grinderscoffee.com.au
